Our insights help you provide user satisfaction

Every person with a hearing loss travels through a personal journey. Having a thorough and insightful understanding of this journey is central to our work.

The first time a person with hearing loss turns up at an audiology clinic is a crucial milestone. From that moment on, the counselling dialogue and the interaction with the hearing care professional is the single most influential factor in achieving user motivation and satisfaction.

In engaging the user and the user’s relatives, the aim of counselling is to identify the process and pace that best enables hearing rehabilitation to be tailored specifically to the user.

To support you in this, we develop practical and easy-to-use counselling and fitting tools. They all take their starting point in people. We have studied the interaction between users and hearing care professionals in order to identify users’ different needs in a counselling and fitting situation and to identify, which tools hearing care professionals need to give them optimal support in the counselling and fitting processes.

This has resulted in our state-of-the-art fitting tool Genie and our interface Gateway that provides quick access to Oticon’s many interactive counselling solutions. These solutions include e-Caps, which helps you give users and their families an educational and motivating experience by identifying realistic goals for optimum client satisfaction.